One of the online sportsbook in the US, BetOnline, is in the midst of a controversy, with one of its casino dealers being caught on video, apparently trying to cheat at blackjack. Michael Morgenstern, a self-described blackjack pro, posted a video that has landed a dealer at BetOnline in the face of the storm on the internet. The video, posted by him on YouTube, reveals that the dealer dealt the second card in a shoe to a casino player, and then dealt what would have been originally the player’s card to himself. This caused the player to lose the hand.
You can watch the 26 minute long video below or simply click on the crucial portion at around the 20 second mark where the dealer nudges the card on the top with a finger, which slides down out of the shoe. He adds it to the player’s hand.
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As a result, the player did not receive the 8-card that he was supposed to get. He gets the 6-card and the dealer receives the card that was supposed to go to the player. Thus, the dealer as well as BetOnline wins the hand.
The video has yielded a mixed reaction. A section of the viewers has labelled the act as skepticism on the part of the dealer, sensing that he knew in advance that the particular card was next to the first one. Thus, he deliberately tried to do away with the chances of the player to win.
BetOnline has not yet reacted to the video. However, it has gained considerable viewership after being posted on Reddit. On the other hand, Morgenstern alerted the customer support system of BetOnline and conveyed the discovery to them. However, a call center supervisor could not provide him with any explanation.
Global Gaming Labs, based in Costa Rica, is used by BetOnline in the online live casino sessions. It also provides live roulette and baccarat. GGL too, did not publicly comment, on the incident or video.
With this incident, troubles continue to hang around BetOnline. Earlier this week, there were rumours that Brent Beckley, director of former Absolute Poker payments had joined the online platform after being just released from the federal prison with fraud charges.